Host - Commission Row
About this role
Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants...eighteen concepts... and sustainable, consistent growth.
Job Overview : As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.
Key Responsibilities:
1. Guest Greeting and Seating:
• Welcome guests with a friendly and positive attitude as they arrive at the restaurant. • Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait. • Escort guests to their tables, presenting menus, and providing any necessary assistance. • Seat guests according to seating charts and server rotation, optimizing table turnover.
2. Reservation Management:
• Take and confirm reservations over the phone or through the restaurant's reservation system. • Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately. • Communicate special requests and guest preferences to servers and kitchen staff.
3. Guest Assistance:
• Provide guests with information about the restaurant, including menu items, daily specials, and promotions. • Assist guests with coat check, if applicable. • Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.
4. Communication and Coordination:
• Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service. • Relay any important guest information to the appropriate team members. • Coordinate with servers to manage guest flow and ensure a smooth dining experience.
5. Waitlist Management:
• Keep track of waiting guests and notify them when their tables are ready. • Communicate waitlist status and estimated wait times to waiting guests.
6. Cleanliness and Organization: