Retail Keyholder

Job Title: Retail Keyholder

Location: Partridge Creek, MI

Please note this is a seasonal position that will run through mid January 2027.

Summary of Position:

Cherry Republic’s Retail Keyholder assists with the coordination of training staff, shipment of goods, arrangement of store layout, opening and closing procedures and providing overall support to the Retail Store / Management.

Essential Duties and Responsibilities:

Includes the following. As with any job, other duties may be assigned to you as appropriate.

• To assist the Retail Management as directed while accomplishing operational and customer service-oriented tasks and responsibilities. • Supervise retail staff, including cashiers and other ambassadors working on the floor. • Continuous enforcement of Cherry Republic customer service expectations, leading by example. • Able to follow and enforce policy and procedures with a strong desire to provide quality customer service with a positive attitude. • Ensure merchandise is clean and ready to be displayed. • Maintain floor inventory, store should look full. • Ensure promotions are accurate and merchandised to company standards. • Manage the store and property when Manager is away, serve as a second set of eyes. • Assists with special events in store and companywide. • Cash Handling and Register Balancing – monitor sales staff daily when on the sales floor. • Continually work towards and supervise employees to monitor the appearance of Retail Store & Tasting Room and grounds. • Enforce Service from the Heart (SFTH), The Proven Process and training by customer service guidelines Able to apply company values to resolve issues. • Able to perform Ship from Store (SFTS) and Acumatica orders.

Supervisory Responsibilities

Serves as lead person for retail staff of 10 - 15 employees when the retail manager is unavailable.

Skills You Need

• Ability to complete tasks, meet deadlines and solve problems. • Excellent written and verbal skills. • Detail oriented and technically adept. • Strong attention to detail and ability to keep records and files organized. • Ability to multi-task various projects and staff members. • Understanding of Shopify, and basic email etiquette. • Able to deliver superior customer service. • Solid understanding of Cherry Republic’s culture. • Ability to work within a TEAM.

Qualifications for the Job -To perform this job successfully, you must be able to perform each essential Duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability you are required to possess.