Critical Systems Technician III, Switchgear

TITLE: CRITICAL SYSTEMS TECHNICIAN III, SWITCHGEAR

LOCATION: Northern Virginia

POSITION SUMMARY: The Critical Systems Technician III, Switchgear duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Sales Support:

• Review technical specifications with sales team and project managers to identify field operations scope of project as defined in CPG bid packages. • Interface with sales team to ensure proper specification compliance. • Review of Submittal Packages • Factory Support: Review equipment specifications to ensure systems meet facility requirements. • Attending factory witness testing as required. • Follow-up with Factory Project Managers to ensure punch list items identified during factory witness test are resolved before shipment. • Ensure factory punch list items identified as field repairable are completed when the equipment arrives on-site. • Interface with engineering, quality, and product support as required. • Installation: • Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process. • Ensure regular scheduled meetings are held between the field PM, Sales, and the customer. • Advise Field Service Management of project staffing requirements. • Interface with contractors, vendors, and customers, acting as a site single point of contact. • Provide job specific technical support. • Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements. • Coordinate all site testing, 3rd party labor, and test equipment as required. • Interface with the factory to resolve any site related technical issues. • Project • Identify manpower/labor requirements based on work specification. • Develop overall project schedule and monitor ongoing potential impacts. • Identify and report potential margin impacts. • Identify and report on work requested outside of the original scope ensuring change orders are generated. • Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations. • Final Turnover: • Direct feedback to the responsible CPG Project Manager for problem resolution. • Provide required site documentation per project specification. • Obtain the customer’s final acceptance at job completion by project specification. • Other Functions • Coordinate specialized commissioning/testing of systems. • Conduct specific familiarization training for customers and field engineers. • Provide technical support to regional personnel in management direction. • Conduct site visits during regional travels at management direction. • Respond to service calls as required. • Ability to travel up to 30% of time • Perform preventive maintenance services (PM) on contracted gear and other components. • Coordinate communications to field and factory as to lessons learned during projects. • Other duties as assigned by Field Service Manager and Regional Service Director