Donor Service Specialist II (Phlebotomist)
About this role
Description
FLSA : Non-exempt
Department: Donor Services
Reports to: Operations Manager/Supervisor
Pay Grade: 5
Pay Range: $19.50 - $21.25 (DOE) (Pay differential available for working mobile collection and weekend assignments)
Positions Available: Part-time (under 30 hours per week) or
Full-time (over 30 hours per week)
Shift Days: Must have availability to work shifts Monday – Sunday
Shift Times: Variable based on operational needs
Job Summary
Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. Positions progress from donor screening and operational support (DS I) to certified whole blood phlebotomy (DS II), to automated collections and advanced responsibility (DS III) based on organizational need and/or employee competency.
Essential Job Functions
· Trained and competent in whole blood phlebotomy
· Support operations at both fixed donor centers and mobile blood drives, as scheduled.
· Trained and competent in whole blood phlebotomy
· All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions.
· Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs.
· Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort.
· Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow.
· Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards.