Member Services Rep

Benefits:

• Opportunity for advancement • Training & development • Bonus based on performance • Company parties • Employee discounts

HERE WE GROW AGAIN!

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview: Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities:

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. • Exceed personal sales goals by leveraging effective sales techniques and strategies. • Demonstrate unwavering integrity and adherence to company core values in all interactions. • Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs. • Foster a welcoming environment for co-workers, members, and guests at all times. • Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions. • Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads. • Maintain a clean facility and promptly address member requests and issues. • Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement. • Effectively communicate special events, club services, programs, and schedules to members and guests. • Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience:

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry. • Effective communication skills, both written and verbal. • Strong customer service orientation with a commitment to exceeding expectations. • CPR/AED certification required (can be obtained within 30 days of hire). • A basic criminal background check will be required to be completed prior to starting your employment with Crunch. This is to ensure a safe and secure environment for all employees and members.