Admissions Counselor (FT/Days/Weekends)
About this role
M SW or LSW
Schedule: FT (Days/Weekends): 7am - 7pm Friday - Sunday
Salary: $26/Hr - $30/Hr
PURPOSE STATEMENT:
Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.
ESSENTIAL FUNCTIONS:
• Respond to inquiries about the facility within facility policy timeframes. • Ability to develop therapeutic relationships with patients and families. • Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other. • Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. • Coordinate admission and transfer from referral sources and between levels of care within the facility. • Maintain knowledge of milieu management. • Communicate projected admissions to designated internal representatives promptly. • Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. • Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. • Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. • Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. • Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. • Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. • When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. • Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. • Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. • Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.
OTHER FUNCTIONS: