Restaurant Manager

SUMMARY

Assists in the financial and operational execution of the entire restaurant operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Capable of leading and directing others • Follows service standards and sequence of service as outlined in the figure 8 • Responsible for ensuring that all employees follow Sizzler USA Policies & Procedures • Oversees all areas of the restaurant to maintain a safe and sanitary environment for guests and Team Members. • Performs miscellaneous job-related duties as assigned.

CORE COMPETENCY REQUIREMENTS

• Guest Service: Manages difficult or emotional guest situations; Responds promptly to guest needs; Responds to requests for service and assistance; Identify and resolve problems in a timely manner. • Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification with out interrupting; Demonstrates group presentation skills; Participates in meetings. • Team Work: Balance team & individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Gives and welcomes feedback; Creates a positive work environment. • Planning & Organization: Able to prioritize and plan work activities; Uses time efficiently. • Professionalism: Reacts well under pressure; Accepts responsibility for own actions; Treats others with respect. • Quality of Work: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality; Monitors entire staff for adherence to operational standards. • Delegation: Delegates work assignments; Matches task to talent; Sets expectations and monitors delegated activities; Provides consistent and specific feedback. • Safety & Security: Observes safety and security procedures; reports potentially unsafe conditions; Maintains a safe work environment; Determines appropriate actions beyond guidelines. • Managing People: Takes responsibility for subordinates' activities; Is available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies guest feedback; Continually works to improve supervisory skills. • Financial: Works within approved budget; Contributes to profit and revenues; Understands implications of decisions; Displays orientation to profitability; Understands P&L report; Uses reports to identify areas of opportunity. • Diversity & Ethics: Promotes a harassment-free environment; Treats everyone with respect; Works ethically and with integrity; Upholds organizational values. • Leadership: Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback and gives appropriate recognition to others. • Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.